Privacy Policy

Privacy Policy

Introduction

Welcome to The Divastree. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, thedivastree.com.

Information We Collect

1. Personal Information

   • When you visit our website, place an order, or subscribe to our newsletter, we may collect personal information such as your name, email address, mailing address, phone number, and payment information.

2. Non-Personal Information

   • We may also collect non-personal information about your visit, including your IP address, browser type, operating system, referring URLs, and pages viewed on our site.

How We Use Your Information

1. To Process Transactions

   • We use your personal information to process orders, manage payments, and deliver products and services.

2. To Improve Our Website

   • Non-personal information helps us analyze trends, track user movements, and gather demographic information to enhance our website and services.

3. To Communicate with You

   • We use your email address to send order confirmations, updates, promotional offers, and newsletters. You can opt out of receiving promotional emails at any time.

4. To Enhance Customer Service

   • Your information helps us respond to your customer service requests and support needs more efficiently.

Protection of Your Information

We implement a variety of security measures to protect your personal information. Your data is stored on secure servers, and we use encryption technologies to safeguard sensitive information during transmission. Only authorized personnel have access to your personal data, and they are required to keep this information confidential.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device that help us recognize your preferences and improve site functionality. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to fulfill your requests, such as processing payments or shipping orders. We may share information with trusted third-party service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential.

Third-Party Links

Our website may contain links to third-party sites. These sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

The Divastree does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

Your Consent

By using our website, you consent to our Privacy Policy.

Changes to Our Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page, and the date of the latest revision will be indicated at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Refund Policy

At The Diva’s Tree, we are dedicated to providing you with the highest quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below.

Returns

• Eligibility: Items must be returned within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Non-Returnable Items: Certain items are non-returnable, including gift cards and custom-made or personalized products. Sale items are also final and cannot be returned.

Refunds

• Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days.
• Partial Refunds: In certain situations, only partial refunds may be granted (if applicable). This may include items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

• If you need to exchange an item for the same product, please send us an email at info@thedivastree.com. We will provide instructions on how to return your item and proceed with the exchange.

Shipping

• Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Shipping Time: Depending on your location, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions about our refund policy or need assistance with your return, please contact our customer service team at info@thedivastree.com. We are here to help you and ensure that your shopping experience with The Diva’s Tree is enjoyable and satisfying.

Thank you for shopping with us!